Amid COVID-19 and the shift to distant operate, major IT executives stepped up investments centered on collaboration and cloud as nicely as resources to assemble opinions on staff ordeals, according to a PwC and Qualtrics study.

The analyze included a lot more than 200 CIOs, CTOs and IT executives at providers with at minimum 1,000 staff. PwC and Qualtrics also labeled indexed leaders centered on how a great deal they invested in IT assignments to assist a distributed workforce.

In accordance to PwC and Qualtrics, IT departments have been the silent superheroes through the COVID-19 pandemic and shift to remote function.

At a high amount, far more than 65% of US-dependent IT executives explained they hope at the very least a quarter of their workforce to get the job done from dwelling completely. In addition, 85% of IT executives said that they are rising investments in worker listening and responses.

Retain in thoughts that Qualtrics focuses on worker and consumer opinions and experiences, but the investment groups in the analyze are really worth noting.

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By challenge classification, foremost IT companies invested intensely in stability and privacy, cloud and consumer and employee working experience. The engagement and practical experience investments are created to preserve profits development as very well as culture in enterprises.


PwC, Qualtrics

This is a look at the investments made to guidance distant staff.

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PwC, Qualtrics

Foremost businesses also stepped up investments for productiveness and collaboration tools. This is a breakdown of the investments by class.

Other key details details:

  • 94% of corporations say they assess technologies working experience suggestions from workforce with operational metrics this sort of as demographics, application usage and number of IT tickets submitted.
  • 60% of leaders recognize worker fulfillment just after an IT ticket or incident is closed.
  • 62% of main businesses use generally-on listening.